Booking conditions:
Contact us by email, we assure you a reply to your request within 24 hours. If you do not receive a response within this time please contact us a second time (in case of some connection problems).
Once we receive your booking inquiry, we will inform you rapidly about the availability of the house. We will forward you a Rent Proposal via email. This proposal will be outlining the information pertinent to the booking procedures and payment requirements.
The rental of the house will be quoted to you in American dollars (USD).
When booking accommodation, guests are asked to pay a 50% deposit for the reservation. The rental balance must be paid 30 days prior to arrival.
By sending your payment, you confirm your formal acceptance of compliance to the renting conditions described in our rent proposal.
Payment of Reservation fee:
For your peace of mind, we will be happy to talk to you over the phone or by video call on Skype or AIM.
Credit cards: We accept credit cards paymet via Paypal. Our account is a verified premier account. There is a 4% fee in each transaction.
Cheques: Personal cheques are also accepted as long as they are certified by your bank. We accept any currency but there is a 10 dollar fee for a foreign currency Cheques .
Electronic Wire transfers:
We will be happy to forward you our bank account details if this is the payment method you choose.
Please specify to your bank that you will cover the sending and reception fees. If you are sending payment from Australia or South Africa, additional charges may apply at reception. Any charges will be at guest's expense.
Money Orders: We accept bank drafts. This draft must be drawn in A dollars (USD) and sent special delivery mail to make sure it arrives safely and rapidly.
Once we have received your initial reservation deposit, the booking will be secured on our calendar. A rent receipt will also be forwarded to you with all the necessary information
(directions and house street address, keys, telephone number and our contact detail as well as a recap of payments)
As soon as you can, please contact us to let us know about your flight details and arrival time this will help us prepare for your greeting.
On your day of arrival, we or our manager will be there to greet you with a smile, check you in our lovely home and give you the keys. We will also indicate any pertinent information concerning the use of appliances and answer any of your questions concerning the area.
Check-in takes place at 14h00. In the case that there are no previous guests leaving that day, you may be able to check-in a little earlier. This is to be arranged prior to arrival.
We accept that the damage deposit be taken via a credit card authorization.
The contract will be signed between you and us. The rental contract period is a set date which cannot be extended without our written consent. The number of guests may not exceed 4 persons.
The damage deposit for our vacation rental shall be given to us upon check in. If upon checking out, and after completion of the inventory, nothing is reported damaged, lost or broken, the security deposit will be returned to you.
PLEASE NOTE that in most cases it is usually given back to you on departure or within the week of your return home through the same means your reservation payment was sent. If it is a check, it will be mailed back to you.
We reserves the right to replace or repair any breakage at Tenant's expenses and to deduct the costs from the damage deposit accordingly. Breakage, loss or damage may postpone the damage deposit's refund until after the repairs/replacement have been done. If the damage deposit is insufficient to cover repair/replacement costs, Tenant agrees to pay the additional costs before his departure.
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